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What You Agree To When You Use zk22

These terms set out the rules for your account, your deposits through bKash, Nagad, or Rocket, and how we handle disputes. Access to zk22 depends on your local law and whether your region is eligible — read this before you open an account.

Account EligibilityWallet & Payment RulesDispute ProcessData HandlingJurisdiction Notice
zk22 What You Agree To When You Use zk22
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the data attached to it are handled under a clear set of practices. We collect only what we need to operate your account, process your bKash, Nagad, or Rocket transactions, and meet our compliance obligations. We do not sell your personal data to third parties.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial and compliance rules after closure.

Cookie Use

We use session and analytics cookies to keep you logged in across pages and to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To request a copy of your data, correct inaccurate details, or ask us to delete your account record, submit a written request through the Help Centre or email support.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about these terms, a dispute over a transaction, or a request to close your account and retrieve your balance, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page on zk22. For legal or account queries, select the Account & Terms topic so your message routes to the right team.
Email Support Send detailed legal or dispute queries to our support address. Include your account ID and the transaction reference if your query involves a specific payment.
Account Help Centre The Help Centre on zk22 covers account closure, balance withdrawal, and how to submit a formal dispute in writing.

Common Legal and Account Questions

These are the questions we hear most often about account terms, eligibility, and data rights. If your question is not here, reach out through live chat or email.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We do not accept accounts from regions where online gaming is prohibited.

The governing law is stated in the full terms document on this page. Eligibility and enforceability depend on your local law and the eligible regions we serve.

Yes. Submit a written data access request through the Help Centre or email support with your account ID. We will respond within the timeframe required by applicable rules.

Contact support via live chat or email, confirm your identity with your registered mobile OTP, and request account closure. Your balance is returned to your bKash, Nagad, or Rocket wallet.

Raise the dispute through our support email with the transaction reference and date. We review the payment record and coordinate with the relevant wallet provider where needed.

We post updated terms here with a revised effective date. For material changes, we send a notice to your registered contact. Continued account use after that date means you accept the update.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.