Reference

Terms and Conditions That Govern Your zk22 Account

These terms set out what you agree to when you open and use a zk22 account, including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibilityWallet and payment rulesFair use policyJurisdiction noticeAccount security
zk22 Terms and Conditions That Govern Your zk22 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available through the channels below. Have your account ID and, for payment queries, your transaction reference ready before you get in touch.

Live Chat Open the chat widget from any page on zk22 to reach a support agent directly. Fastest path for account and wallet questions.
Email Support Send detailed terms or account queries to our support address. Include your account ID and a clear description of the issue for a quicker response.
Help Centre Our help centre covers common account, payment, and terms questions. Check there first — many answers are available without waiting for an agent.
HOW WE OPERATE

How zk22 Handles Your Account and Data

We keep your account data and transaction records in line with our privacy policy. Here is how we approach the areas that matter most to you as an account holder.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your credentials. Report any suspicious access to support immediately with your account ID.

Payment Records

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can view your full transaction history from the account section at any time.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. Contact support to ask about your data.

Requesting Changes

To update personal details, close your account, or request a data summary, go to account settings or contact support via live chat with your verified account ID.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the quickest way to get a direct answer.

Account eligibility depends on your local law and the regions where zk22 operates. It is your responsibility to confirm that opening and using an account is lawful in your location before you proceed.

Use the account recovery option on the login page. You will receive an OTP to your registered mobile number. If that fails, contact support via live chat with your account ID and registered details.

No. Each person may hold only one account on zk22. Duplicate accounts are against our terms and may result in both accounts being suspended pending a review.

Contact support via live chat or email with the transaction reference number and the amount in question. We will check the record against the payment provider log and respond with our findings.

We will post a notice on the site when terms are updated. Continuing to use your account after the update takes effect means you accept the revised terms. Check this page periodically.

Go to account settings and select the closure option, or contact support directly. For a data summary, raise the request through live chat or email and include your verified account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.